Job Description
Job Description
Responsible for contacting clients (via phone, e-mail or fax) and collecting outstanding receivables. In addition, Collections Analyst will also work closely with the B2C Analysts and Specialists to handle receipts from customers, deductions, disputes and escalation to Local Finance and Operational Teams.
The performance should meet the requirements defined in the SLA/KPI’s.
Contact customers to collect receivables based on queues assigned.Document customer contact notes and other relevant collections activities. Maintain accurate records for customer payment status.Prepare/generate necessary B2C reports, as assigned (, daily ageing report, commentaries, etc.).Perform customer account reconciliations.Review and send periodic customer statement of account (SOA) and review any undelivered emails, for updating of customer records.Action customer statements feedback together wi...