Job Description
Title: Billing & Contract Administrator Location: Monterrey, MX Schedule: Hybrid – Monday to Friday, 8:00 – 5:00 (onsite Wednesday & Thursday) Department: Service (Customer Support) Reports To: Customer Support Manager About the Role SKIDATA is seeking a Billing & Contract Administrator to support the administration, quoting, and lifecycle management of customer service contracts as part of the implementation of ServiceNow Contract Workspace. This role is responsible for ensuring contract accuracy, billing alignment, and compliance throughout the full contract lifecycle. The position works closely with Service, Finance, Legal, Sales, and Operations to support contract governance, service eligibility, and revenue protection. Key Responsibilities Manage customer service contracts throughout all lifecycle stages, including activation, amendments, renewals, and expiration. Prepare and manage quotations for service contracts, including renewals, upgrades, and contract changes, ensuring pric...