Job Description
Position Summary
We are seeking a detail‑oriented and highly communicative Billing Operations Specialist to support our growing Billing department. This role is responsible for generating invoices, managing customer accounts, and conducting high‑volume outbound communication via phone and SMS to resolve billing matters. The ideal candidate is comfortable working in a fast‑paced environment, enjoys speaking with customers, and has strong organizational and analytical skills.
Essential Duties and Responsibilities
- Generate and send accurate, timely invoices to customers
- Manage high‑volume outbound calls to collect payments and resolve billing inquiries
- Communicate with customers via SMS and phone to follow up on outstanding balances
- Investigate and resolve billing discrepancies, disputes, and account issues
- Maintain detailed and accurate records of customer interactions and account status
- Utilize Goo...