Job Description
Overview
The Billing Specialist I is responsible for supporting the billing operations within Commercial Order to Cash Operations department. This includes activating orders, submitting cancellations and credit requests, updating client information and addressing any billing-related inquiries or discrepancies.
Responsibilities
- Works on assignments that are routine in nature, requiring limited judgment.
- Collaborate with internal and external clients and other team members to resolve simple billing inconsistencies and errors.
- Prepare simple reporting tasks
- Conduct process sharing discussions if needed or as required
- Prepare/Update process documents
- Monitor and respond to internal and client facing email boxes and queues on simple billing issues.
- Handle simple billing cases/inquiries
- Update client information as requested
- Submit credit request
- Review credit request