Job Description
Billing Support Specialist
As our Support Billing Specialist, you sit within the Support team as a Tier 2 resource — the go-to expert merchants and frontline agents turn to the moment a billing question goes beyond the surface. You combine the empathy and communication skills of a great support agent with the analytical depth of a billing specialist, owning complex billing investigations, reconciliations, and escalations from first contact to resolution.
You understand Chargeflow's products deeply — Automation, Alerts, and Prevent — and you know exactly how charges are generated across each. You navigate Stripe and Shopify with confidence, read invoices fluently, and can explain a complex billing scenario in plain language to a frustrated merchant. At the same time, you handle day-to-day support across chat and email with the same care and professionalism as any member of the core team.
This is not a pure billing role and it is not a pure support role. I...