Job Description
The Business Operations Manager is responsible for ensuring our customers are successful and continuously seeing value from ExaCare’s solutions. You will own client relationships from the moment the sale closes, guiding customers through onboarding, adoption, and expansion. This is a client-facing role that blends elements of account management, customer success, and strategic growth, with an emphasis on delivering an exceptional customer experience and driving expansion opportunities.
You will work closely with customers to guide them through initial implementation and continuously optimize their experience. Many of our customers start with pilot programs, so you will play a critical role in helping prove value and strategically land and expand adoption within their organizations.
You’ll also work closely with the Strategy & Operations team and Chief of Staff to refine customer journeys, implement processes that scale, and inform product improvements base...