Job Description
Are you a BMC Helix Specialist with 5+ years of experience in BMC Helix / Remedy environments? Apply now for a long-term contract opportunity with a leading public sector client in Spain.
Requirements:
- 5+ years managing and maintaining BMC Helix / Remedy ecosystems
- Solid knowledge of ITSM and ITIL processes
- Proven experience working within enterprise or public sector environments
- Professional expertise in Digital Workplace and Service Catalog setup
- Expert knowledge of incident management, requests, changes, workflows, and SLAs
- Experience in user and permissions management and platform performance optimisation
- Ability to work independently within international remote teams
- BMC Certified: Helix ITSM 22.x for Administrators
- Availability to work in accordance with Spanish time zones
- Manage the administration and maintenance of the BMC Helix ITSM platform
- Execute Digital Workplace...