Job Description
Job Role: BMC Helix ITOM Administrator
Location:
Singapore Duration:
12 months
(1 Headcount) Core Objective:
To administer the
BMC IT Operational Management (ITOM) Suite
, focusing on event correlation, monitoring integration, and proactive infrastructure management. Key Responsibilities: Event Management:
Maintain and update
BMC event adapters
, event threshold settings, and blackout configurations to minimize noise and suppressing false positives. Monitoring Integration:
Troubleshoot and resolve integration failures between the ITOM suite and other monitoring solutions like
Splunk Observability
and SolarWinds. Proactive Operations:
Configure automated ticket creation and resolution mechanisms through seamless integration between monitoring tools and BMC Helix. Capacity and Performance:
Conduct regular monitoring of tool performance and resource utilization to ensure a seamless experience for technical teams. Continuous Improvement:
Iden...
Location:
Singapore Duration:
12 months
(1 Headcount) Core Objective:
To administer the
BMC IT Operational Management (ITOM) Suite
, focusing on event correlation, monitoring integration, and proactive infrastructure management. Key Responsibilities: Event Management:
Maintain and update
BMC event adapters
, event threshold settings, and blackout configurations to minimize noise and suppressing false positives. Monitoring Integration:
Troubleshoot and resolve integration failures between the ITOM suite and other monitoring solutions like
Splunk Observability
and SolarWinds. Proactive Operations:
Configure automated ticket creation and resolution mechanisms through seamless integration between monitoring tools and BMC Helix. Capacity and Performance:
Conduct regular monitoring of tool performance and resource utilization to ensure a seamless experience for technical teams. Continuous Improvement:
Iden...