Job Description
Job Role: BMC Helix ITSM Administrator
Location:
Singapore Duration:
12 months
(2 Headcounts) Core Objective:
To manage the day-to-day operations, administration, and development of the
BMC Helix ITSM Suite
to support ITIL-based processes such as Incident, Change, and Request Management. Key Responsibilities: Platform Administration:
Manage the end-to-end Helix cloud instances and on-premises components for development, staging, and production/DR environments. Request Fulfillment Development:
Develop, implement, and maintain
Service Catalogue Service Request Definitions (SRDs)
and associated approval workflows to empower user self-service. System Configuration:
Perform enhancement and configuration changes to existing forms,
User Interfaces (UI)
, workflows, and notifications as requested by NUS. Integration Management:
Maintain and develop
REST-based APIs
, integration adapters, and plugins to ensure seamless connectivity with systems...
Location:
Singapore Duration:
12 months
(2 Headcounts) Core Objective:
To manage the day-to-day operations, administration, and development of the
BMC Helix ITSM Suite
to support ITIL-based processes such as Incident, Change, and Request Management. Key Responsibilities: Platform Administration:
Manage the end-to-end Helix cloud instances and on-premises components for development, staging, and production/DR environments. Request Fulfillment Development:
Develop, implement, and maintain
Service Catalogue Service Request Definitions (SRDs)
and associated approval workflows to empower user self-service. System Configuration:
Perform enhancement and configuration changes to existing forms,
User Interfaces (UI)
, workflows, and notifications as requested by NUS. Integration Management:
Maintain and develop
REST-based APIs
, integration adapters, and plugins to ensure seamless connectivity with systems...