Job Description
BPO Customer Care Associate - Healthcare Account
Location: Quezon, Quezon (PH-QUE), Philippines (PH).
Responsibilities
- Perform timely and accurate review of electronic records/documentation scanning for completeness of submissions in accordance with established policies.
- Identify opportunities and report on inaccuracies that may be present in reviewed documents.
- Learn CRM system and access different internal online resources to obtain required information in a timely manner.
- Perform inbound and outbound calls to insurance companies, medical facilities, and customers in the US.
- Respond to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
- Analyze medical insurance claims for quality assurance.
- Resolve moderately routine questions following pre-established guidelines.
- Perform routine research on customer inqu...