Job Description
We are building a talent pool of Customer Service Representatives (CSR) who will handle customer interactions across various accounts. This role is ideal for individuals who are customer-focused, detail-oriented, and capable of delivering excellent service in a fast-paced environment.
Key Responsibilities
Handle inbound and/or outbound customer interactions via phone, email, or chat
Address customer inquiries, concerns, and complaints in a timely and professional manner
Provide accurate information about products, services, and company policies
Resolve customer issues while ensuring high levels of satisfaction
Document interactions and maintain accurate customer records in the system
Follow standard operating procedures and meet performance metrics (e.g., AHT, CSAT, resolution time)
Escalate complex issues to the appropriate team when necessar...