Job Description
BPO Operations Assistant Manager (Pasig)
About the job BPO Operations Assistant Manager (Pasig)
Position: Operations Assistant Manager (Pasig) | Onsite
Work Location: Pasig (Onsite)
Work Schedule: Rotating shifts
Start Date: As soon as possible (aiming for next week)
Responsibilities:
- Provide comprehensive customer service, including post-sale technical and non-technical support for various customer segments, such as business clients and end consumers.
- Remote Customer Support: Assist customers via phone, online chat, or messaging, handling high volumes of simple inquiries and resolving issues, typically in an office setting.
- Distribution Center Customer Support: Offer assistance at distribution centers, product return/repair facilities, or walk-in service points, acting as a liaison between customers, production, and logistics teams for specific orders.
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