BPO Operations Leader: Drive Customer Experience

A leading telecommunications company in Cape Town is looking for a Contact Centre Manager to lead, mentor, and coach teams to deliver exceptional customer experiences. Responsibilities include managing operational teams, developing performance measures, and achieving SLA requirements. The ideal candidate will have a Matric, relevant qualifications, and 2–4 years of BPO management experience, with excellent communication skills and the ability to motivate a team. This role offers opportunities for dynamic leadership in a competitive industry.
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