Job Description
We're looking for an experienced Operations Manager to lead and drive performance for a multinational customer service account.
What You'll Do
- Manage day-to-day operations and ensure delivery of client KPIs
- Lead, coach, and develop Team Leaders and Supervisors
- Drive employee engagement, performance improvement, and retention initiatives
- Build and maintain strong relationships with clients and key stakeholders
- Analyze operational data and implement action plans to improve results
- Manage staffing requirements, workforce planning, and resource allocation
- Lead business reviews and present operational performance to clients
- Identify opportunities for process improvement and operational efficiency
What We're Looking For
- Bachelor's degree in any field
- At least 3 years of experience in an Operations Manager role within...