💼 Full-Time Position

BPO Performance Specialist

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foodpanda
📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Location
Kuala Lumpur, Malaysia
📅
Posted
June 15, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

• Monitor BPO performance against agreed SLAs and KPIs, analyzing trends and providing actionable insights.


• Identify performance gaps and collaborate with vendors and internal stakeholders on corrective and preventive actions.



• Partner with BPO teams to ensure consistent service quality and operational efficiency.



• Provide transparent, data-driven reporting to internal stakeholders on vendor performance.



• Build and maintain strong working relationships with BPO partners to ensure accountability and effective communication.

Qualifications

  • 1–2 years of experience in BPO operations, telesales support, merchant management, or a related commercial function.

  • Basic understanding of BPO performance management concepts (SLAs, KPIs, action plans).

  • Experience in or exposure to telesales or merchant acquisition workflows is an advan...