Job Description
BPO Process Excellence Consultant - Healthcare (Cebu City) | Hybrid
Nature Of the Account: Healthcare
Type of Support: Voice
Work Arrangement: Hybrid (3x onsite / week) | Cebu
Shift Schedule | Rest Days: Night Shift
Responsibilities
- Driving process improvements/transformation using different levers like Lean Six Sigma, automation, analytics, etc.
- Effective operation control through monitoring, risk identification, and mitigation.
- Effective and seamless transition management by highlighting and tackling critical items with quality and other aspects.
- Drive ideation and small- and large-scale projects.
- Effectively lead and guide a team of Black Belts.
Key Skills Required
- At least 2 years in College
- Required least Lean Six Sigma Green Belt Certified
- 5 to 7 years of related work experience in process excellence/improvement