💼 Full-Time Position

BPO Process Excellence Manager (Cebu City) | Onsite

🏢
TASQ Staffing Solutions
📍 cebu city, central visayas, Philippines
📍
Location
cebu city, Philippines
📅
Posted
June 10, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

About the job: Process Excellence Manager (Cebu City) | Onsite

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Rest Days: Night Shift – No fixed weekends off

Roles & Responsibilities:

  • Lead consulting assignments and deliver business value to the customers through quality initiatives.
  • Support process excellence initiatives and drive improvement projects in a complex and fast-paced environment.
  • Drive benchmarking and best practices deployment across accounts.
  • Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
  • Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.
  • Work closely with customers and the operations leadership team to identify improvement opportunities and drive them to closure.
  • Drive projects to improve and maintain th...