BPO Quality Assurance Lead — Mentorship, Strategy & Impact

TP is seeking an experienced quality monitoring specialist in the Philippines to evaluate the quality of customer interactions via calls, emails, and chats. The role includes coaching and mentoring team members, leading projects, and ensuring adherence to quality standards. The ideal candidate will have a deep understanding of quality assurance and a proven track record in managing performance. Strong leadership and communication skills are essential for this position.
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