Job Description
Work Setup: Onsite (Clark, Pampanga)
Shift: Shifting Schedules
Requirements:
- Bachelor's degree graduate, any field
- Professional experience in Leadership in Quality Dept in a Shared Service or BPO environment
- At least 7 years in the BPO industry with customer service, and tech background
- At least 5 years in leadership roles (Recent role must be manager level already)
- ISO 9001 exposure
- Excellent interpersonal, communication and analytical skills.
- Ability to multi-task in a fast-paced environment and must be willing to work on shifting schedules and be assigned to work onsite in Clark.
Certifications & Competence:
- ISO 9001 exposure
- Six Sigma Greenbelt Certification is preferred
- Trained in Black Belt Certification is a plus
Responsibilities: