Job Description
About the job Reservations Supervisor (Cebu) | Onsite
Work Setup: Onsite (Cebu City)
Shift: No Fixed Schedule
Requirements:
- Bachelor's degree in business administration, hospitality, or a related field.
- At least 3 years of experience in reservations, customer service, or a call center environment.
- At least 2 years in a supervisory role.
- GDS experience
- Sales experience
- Industry former employers were in - has to be in BPO company
Responsibilities:
- Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training.
- Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.
- Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and reques...