Job Description
JOB DESCRIPTION Oversee daily operations to ensure achievement of SLAs, productivity, quality, and customer satisfaction targets. Manage large-scale teams, including team leaders, ensuring high performance and accountability. Lead workforce planning, capacity management, and resource allocation to meet busines...
Req ID: 372127
We are currently seeking a BPO Senior Manager to join our team in Dubai, Dubayy (AE-DU), United Arab Emirates (AE).
BPO Senior Manager (Hybrid)
Dubai, United Arab Emirates
Competitive Salary & Benefits
Role Overview
The Senior Manager – Operations is responsible for leading end-to-end service delivery within a BPO environment, ensuring operational excellence, efficiency, and alignment with client and business objectives. This role focuses on performance management, data-driven decision-making, process optimization, and building high-performing teams.
Key Responsibilities