Job Description
Job Title: Team Lead – Customer Service (Travel & Hospitality)
Job Summary
We are seeking an experienced TL or OM to lead customer service operations supporting business and/or end-consumer clients. This role oversees post-sale technical and non-technical support delivered through remote channels (phone, chat, email) and/or distribution or service center environments.
The ideal candidate will drive operational excellence, support complex issue resolution, and serve as a subject matter expert while coaching and mentoring team members.
Key Responsibilities
- Supervise daily customer service operations in a high-volume environment
- Manage teams handling phone, chat, email, and/or walk-in customer support
- Oversee resolution of both low-complexity and high-complexity customer concerns
- Act as liaison between customers and internal departments (operations, production, distribution, etc.)
- Ensure servic...