Job Description
Key Responsibilities
- Facilitate new hire, product, process, and refresher training programs.
- Develop and update training materials, job aids, and learning resources.
- Conduct training needs analysis and identify performance gaps.
- Assess trainee performance through evaluations, nesting support, and certification activities.
- Partner with Operations, Quality, and Leadership teams to drive performance improvement.
- Monitor training effectiveness and recommend learning interventions.
- Prepare training reports, completion metrics, and stakeholder updates.
- Support client training requirements and process transitions.
Qualifications
- Mandatory: Prior experience supporting the Expedia account/program.
- At least 2 years of Trainer experience in a BPO environment.
- Preferably with GDS and Expedia Back...