Job Description
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (e Channels and Self Service) whilst adhering to policy and process.
As a Branch Advisor, you will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high-volume service branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance.
Are You Someone Who Can Lead identified opportunities into successful sales. Ensure activities support cost containment and reduction. Educate customers on correct e Channels to maximize channel optimisation opportunities aligned to customer needs. Connect with our customers by living up to our bran...