Job Description
TEKsystems is seeking experienced Customer Service professionals to join a leading financial services client in Honolulu. This role supports branch teams and customers by handling service inquiries, resolving issues, and managing escalated calls in a fast-paced call center environment.
Key Responsibilities
+ Handle inbound customer and branch support calls in a high-volume environment
+ Resolve customer inquiries and operational issues efficiently
+ Manage and de-escalate complex or escalated calls
+ Collaborate with internal teams to resolve customer concerns
+ Accurately document all customer interactions and follow-ups
+ Maintain confidentiality and adhere to company policies
Qualifications
+ 3+ years of experience in a call center or bank branch environment
+ Strong customer service and communication skills (verbal and written)
+ Experience handling escalation calls
+ Ability to wo...
Key Responsibilities
+ Handle inbound customer and branch support calls in a high-volume environment
+ Resolve customer inquiries and operational issues efficiently
+ Manage and de-escalate complex or escalated calls
+ Collaborate with internal teams to resolve customer concerns
+ Accurately document all customer interactions and follow-ups
+ Maintain confidentiality and adhere to company policies
Qualifications
+ 3+ years of experience in a call center or bank branch environment
+ Strong customer service and communication skills (verbal and written)
+ Experience handling escalation calls
+ Ability to wo...