Job Description
To effectively manage the Branch to deliver sales and budget targets, offer high level of customer service, and create a challenging and healthy environment where staff can develop. This includes ensuring branch is fully compliant with operations and credit.
Key Responsibilities
Core Responsibilities
- Ensure adequate staffing of each department within the branch
Generic Accountability
- Manage selection of branch sales staff
- Complete appraisal forms and collect input from the segment area manager and send completed form to AM to handover to HR.
- Be visible to customers and staff.
Job Specific Accountabilities
- Ensures that the branch is running smoothly and effectively
- Maintain high level of customer service and handle customer complaints with TAT.
- Implement transformation initiatives as part of the LEAP program (e.g., Customer programs, new roles) ...