Job Description
Client Relationship and Service Operations
- Manage and oversee client inquiries received through Facebook and other digital communication channels, ensuring prompt, professional, and solution-oriented responses.
- Prepare comprehensive service proposals, quotations, and service recommendations for B2C clients, including EZY and Housemaid service accounts.
- Coordinate and supervise booking schedules for housekeeping and cleaning services to ensure operational efficiency and client satisfaction.
- Develop and optimize daily operational schedules, including cleaner assignments, transportation routing, and service deployment plans.
- Prepare and monitor job orders for scheduled services while coordinating closely with operations teams to ensure timely and accurate execution.
- Conduct ocular inspections and on-site client visits to assess service quality, operational compliance, and customer satisfaction standards.