Job Description
The Branch Operations Head at City Savings Bank is a mid-senior level position responsible for overseeing day-to-day branch operations, ensuring regulatory compliance, and driving service delivery efficiency. They manage cash, auditing, and security protocols to achieve zero operational losses, while leading branch staff to improve customer service and support sales performance.
Key Responsibilities
- Operational Control & Compliance: Ensures strict adherence to bank policies, anti-money laundering regulations, and KYC procedures.
- Performance Management: Leads and motivates branch personnel, fostering teamwork and providing mentoring to achieve performance targets.
- Service Delivery & Security: Oversees efficient cash handling, record-keeping, and security of branch assets.
- Risk Management: Minimizes operational risks through strict c...