Job Description
Overview
Manage, mentor and coach a team of Customer focused professionals, improve Service process efficiencies and enhance the KMBS Customer experience.
Responsibilities
- Manage, mentor and coach
- Responsible for reviewing quality and quantity of Service productivity
- Ensure the training is requested and attended by all relevant staff
- Review and coach all Service staff on CIP’s
- Communicate and encourage growth and career planning
- Improve process efficiencies
- Analyze service processes to improve efficiencies and promote cost reduction
- Participate and encourage Sales/Service meetings
- Monitor progress and promote field focus and adherence in cost saving modifications.
- Responsible for reviewing Service Level Agreements for Branch compliance
- Enhance the KMBS Customer experience
- Respond in person immediately to all Customer concerns that require...