Job Description
Manage customer support and service and assume overall responsibility for the success of the branch, including budgets and revenue targets as assigned.
Required Qualifications/Experience
- Grade 12 certificate
- Minimum 5 years management experience
- Transport, workshop, sales and marketing skills
- Knowledge of the heavy transport market.
Responsibilities:
- Management of all the DAF retail branch activities (inventory, parts sales, workshop and customer satisfaction)
- Develop and maintain customer relationships.
- Report on non-compliances and implement remedial actions.
- Implementation of policies and procedures.
- Jointly develop and train branch staff for future growth.
- Ensure profitability with monthly targets are achieved.
- Compile monthly branch reports and forecasts.
- Ensure compliance to strategic plans.
- Financial targets a...