Job Description
Job Description
Within the Global Marketing – Premium Midscale Economy division, one of the key responsibilities of the Brand Compliance & Guest Experience department is:
- defining brand standards and SOPs (Standard Operating Procedures), reflecting the Brand Promise
- communicating these contents to hotels worldwide
- monitoring the implementation of standards in hotels through audits
- analyzing compliance
These standards ensure a consistent guest experience across all hotels under these brands:
Pullman, Swissôtel, Mövenpick, Grand Mercure, Mercure, Handwritten, Novotel, Tribe, Jo&Joe, ibis, ibis Styles, ibis budget, Greet.
In an international environment, your main missions for this internship will be:
• Updating the content of the standards in collaboration with various internal contributors: Brand Leaders, ALL loyalty, CSR and coordination with ...