Job Description
Brand Home Hosts are at the frontline of our Brand Homes, welcoming our guests onto site and delivering exceptional Customer Service.
You will be trained in all areas of the Brand Home: delivering tours, making cocktails at the bar, preparing food and drinks in the cafe, presenting and hosting Gin Cocktail Masterclasses and Premium Experiences. You will also have general daily tasks such as cleaning and re‑stocking of areas.
Weekend work is essential, and you may need to assist with events that run any day and possibly late nights.
Responsibilities
- Delivery of exceptional customer service, putting the consumer at the heart of all interactions.
- Make and serve cocktails and host Gin Cocktail Masterclasses and Premium Experiences.
- Serve guests in the Gin Shop and turn around consumer masterclasses.
- Deliver the Tour Experience; welcome guests into reception; communicate brand messaging clearly.
- Prepare an...