Broadband Customer Support Specialist

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The Broadband Customer Support Specialist at T-Mobile is integral to managing and resolving the highest level of escalated or sensitive customer issues related to broadband services. This role requires specialized knowledge to support Channel Partners and field partners, ensuring that all interactions are handled with a high degree of discretion and professionalism. By documenting all customer contacts clearly and collaborating with internal departments, the Specialist ensures comprehensive resolutions that uphold T-Mobile's commitment to exce...