Job Description
The Brokerage Supervisor is responsible for liaising with customers, logistics operators and customs officials and supervising the custom clearance operations to ensure goods are cleared through customs or quarantine in accordance with import and export laws and regulations.
Analytical and systematic, he/she is required to supervise a freight operations team to execute operations in a timely manner to meet business and customers' requirements. He/She is also expected to work with internal and external stakeholders to accomplish their work.
Responsibilities- Monitor lapses in delivery of logistics services to customers
- Resolve escalated customers' concerns and issues on freight services
- Perform compliance operations and/or advise clients on tariffs, rates, costs or quotations requirements and eligibility
- Manage performance of transshipment and transloading operations
- Prepare daily operation performance reports and status up...