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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Business Admin Job Scope (Primary Responsibilities)
- Execute operations audit by making follow-up calls to customers and understanding concerns.
- Prepare and present quality reports of audit findings and recommendations to Managers.
- Identify key risk and control indicators for assigned audit areas.
- Maintain documentation for risk assessment and management processes.
- Perform audit-related investigation as directed by the Manager.
- Evaluate and revise internal controls and operational and management policies/procedures.
- Ensure past audit recommendations are implemented in the current audit process.
- Assist management in developing an annual audit plan.
Business Admin Job Scope (Secondary Responsibilities)
- Delivers a professional and high-quality service experience to customers over the phone by following the approved spiel by the Quality Team.
- Verifies, schedule, and confi...