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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Respond to and resolve telephone and email enquiries in a timely, professional, and customer‑focused manner, escalating more complex issues when necessary.
- Assist with planning, coordination, and delivery of projects, supporting timelines, documentation, and tracking progress against key milestones.
- Act as a point of contact for technicians working in the field, responding to enquiries, providing guidance, and ensuring accurate communication between field staff and office‑based teams.
- Maintain and distribute communications to schools, ensuring information is accurate, clear, and issued in a timely manner, and updating stakeholders on relevant service changes, schedules, or project updates.
- Support the maintenance and updating of records, databases, and systems to ensure information is accurate, current, and compliant with organisational standards.
- Assist in preparing reports, summaries, and basic d...