Job Description
Role Overview
We are seeking a highly experienced Senior Business Analyst with 10+ years of experience in telecom business analysis, requirements management, and BSS transformation initiatives. The role requires strong expertise in customer account management, billing and transaction processing, legacy application modernization, and end-to-end business process analysis, with the ability to work across business and technology teams to drive transformation outcomes.
Key Responsibilities
•Lead end-to-end business requirement gathering, analysis, and documentation for Telecom BSS initiatives covering customer account management, billing, and transaction processing.
•Work closely with business stakeholders, product owners, architects, and delivery teams to define business requirements, functional specifications, and user stories.
•Drive analysis for customer account lifecycle management, including onboarding, account hierarchy, ...