Job Description
Business Analyst Intern, eCommerce & Client Service Center
Position
This position will support the eCommerce & Client Service Center (CSC) team in structuring, monitoring, and analyzing daily and periodical business performance data. This is an excellent opportunity to gain hands-on experience in data-driven decision-making and performance management within a fast-paced luxury retail environment.
Job responsibilities
Consolidate and manage daily eCommerce and Client Service Center (CSC) KPI data.Support the monitoring of daily sales performance and sales forecast vs. actuals.Assist in tracking and analyzing CSC contact volume, inquiry mix, and productivity indicators.Prepare and update standardized performance tracking files and dashboards regularly.Prepare weekly and monthly performance reports and customer insight summaries.Support customer data...