💼 Full-Time Position

Business Analyst - ITSM

🏢
Stryker Corporation
📍 dubai, dubai, United-Arab-Emirates
📍
Location
dubai, United-Arab-Emirates
📅
Posted
June 19, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Experience: 10 years in Business Analysis - IT Service Management roles.

Frameworks

Strong foundational knowledge of ITIL v3 or ITIL 4 frameworks. Experience in Implementation of ITSM, ITIL frameworks.

Tools

Proficiency or Experience in Implementation with enterprise-grade ITSM platforms and reporting tools - Jira or ServiceNow or equivalent ITMS tools.

Soft Skills

Exceptional stakeholder management, conflict resolution, and written/verbal communication skills under pressure.

Requirement Gathering

Translate business needs into actionable technical requirements and user stories for ITSM platforms (e.g., ServiceNow or Jira Service Management).

Knowledge & Skills
  • Deep understanding of Incident Lifecycle Management, Problem Management.
  • Project planning.
  • Risk and Issue Management.
  • Stakeholder management and Governance.
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