Job Description
Opportunity for Ops Manager to oversee production support and operational activities across multiple tracks. The ideal candidate will manage production incidents, drive operational enhancements, and ensure seamless collaboration between clients and internal teams. This role demands strong leadership, stakeholder management, and a commitment to operational efficiency while maintaining SLAs. Additionally, the candidate should possess strong functional expertise to guide the team in swiftly resolving issues and improving overall system performance. Key Responsibilities Incident Management: Oversee production incidents and ops enhancements across multiple tracks, ensuring timely resolution with minimal business impact. Lead a cross-functional team (BA, Dev, Integration) to provide on-call support for P1/P2 incidents, ensuring regular user updates per SLA. Maintain daily engagement with users to provide updates on critical incidents; manage escalation effectively when needed. Provide functi...