Business Analyst - Regional Marketplace Operations

Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end‑user experience for our buyers, sellers, and partners.

Our teams sit at the core of our business and collaborate with various departments to manage end‑to‑end e‑commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.

Regional Operations include the teams of Customer Service, Listings, Seller Operations, Returns & Refunds, and Fraud.

• Conduct quantitative/qualitative analysis of pain points/common issues from current regional and local operations
• Drive root cause analysis, and implement key programs and initiatives to drive improvement of us...