Job Description
TheBusinessAnalyst(SEIntel)willprovideusersupportandengageonallprocessesrelatedtothedesign,buildandenhancementofbusinessapplications.Itincludesallactivitiesrelatedtodeliveringbusinessapplications(webplatform)thatmeetuserrequirements.
This role is critical for managing some key KPIs in SE Intel for different stakeholders such as Data Offices, Streams, Product Owners & Leadership.
Support on UX modules design & maintain user guides as well as enhancing User Support processes to improve SE Intel user activity KPIs.
SEIntelisSchneiderElectric’scentrallygovernedanalyticsplatform.Servesasaone-stop-shopfordata.
Responsibilities
- Respondtoandresolveusersupportrequestsviaemail,call,orchats
- CollaboratewithotherITteammemberstoresolvecomplexissues
- Provideguidanceandsupporttonewusers,helpingthemunderstandhowtousebusinessapplications,newfeatureseffectively
- Builddashboardstotrackandreportkeyperformanceindicatorssuchasw...