Job Description
Ministry of Public and Business Service Delivery and Procurement Health Services Cluster
56 Wellesley Street West, Toronto
Start Date:
End Date:
Requisition Closing Date: , 12:00 p.m.
MUST HAVES
- Knowledge and experience with Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, Service Design Playbook.
- Conducting comprehensive user research with relevant end-user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).
- Demonstrated robust interpersonal, verbal, and written communication, and presentation skills.
- Applying re‑engineering/lean concepts to promote business improvements through alternative, cost effective service delivery approaches.
- Highly proficient using MS Office products and collaborative tools such as Miro.