Job Description
Responsibilities:
- Align the new in-house service model with business strategy, value streams, and operational requirements.
- Analyze current-state business processes and IT dependencies.
- Define future-state processes and service models for in-house operations.
- Map business capabilities to IT services and required support structures.
- Identify gaps and propose solutions in workflows, governance, and service design.
- Partner with Service Owners to define SLAs/OLAs aligned with business needs.
- Support transition impact assessments on users and business units.
- Develop process documentation and ensure business readiness for the transition.
Requirements
Qualifications:
- Bachelor’s degree in Information Technology, Management or related field
- Preferred/Advantageous
- Certified Busi...