Job Description
Job Title: Process Support Manager
Role Overview
The Process Support Manager leads process support activities to ensure operational efficiency, consistency, and continuous improvement across business functions.
Key Responsibilities
Define and govern process support frameworks and standardsOversee process performance, KPIs, and complianceLead process optimization and continuous improvement initiativesManage cross-functional stakeholders and dependenciesEnsure process risks and issues are identified and mitigatedCoach and develop process support teams Qualifications & Skills
7–12 years of experience in process management or operations rolesStrong understanding of process improvement methodologies (Lean, Six Sigma, etc.)Excellent stakeholder and changing management skills