Job Description
Job Title: Product Support Manager
Role Overview
The Product Support Manager oversees product support operations and ensures product stability, service quality, and continuous improvement across platforms.
Key Responsibilities
Lead product support teams and define support operating modelsOwn product incident management, escalation, and resolutionCollaboration with Product Owners and Engineering on backlog prioritizationDefine SLAs, support KPIs, and service performance reportingDrive root-cause analysis and preventive actionsOversee release readiness and post-deployment reviewsManage stakeholder communication for product issues and risks Qualifications & Skills
7–12 years of experience in product or application support rolesStrong leadership and stakeholder management skillsExperience ...