Job Description
Job Purpose:
To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business:
Responds to inquiries.
Expedites critical orders.
Communicates dispositions.
Researches and resolves problems.
Research orders.
Provides quote preparation.
Orders tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and-or other such support to sales team members and-or external customers.
Identifies, investigates, and participates in opportunities to improve processes and proc...