Job Description
Roles and Responsibilities
- Collaborate with key account managers to identify new business and grow relationships that assist in revenue generation within assigned verticals
- Develop co-created solutions with customers to enhance offering and competitiveness
- Develop intervention strategies to mitigate gaps in delivery of services
- Develop risk mitigation plan
- Develop sales performance metrics based on organisation service prices and cost structure approach
- Develop vertical business plans to grow the markets of vertical sectors
- Drive customer attraction and retention strategy to improve customer loyalty
- Engage customers in exploring solutions that address their needs
- Manage teams in the workplace
- Monitor lapses in delivery of services to customers
- Optimise use of allocated resources within business activities
- Review customer needs to enhance offering and competitiveness