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Job Description- Plan, execute, and oversee operations process improvements and deliverables
- Assist operations by tracking, documenting, and reporting KPIs
- Investigate reports of quality issues and ensure resolution in accordance with company SOP
- Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers
- Provide training and support to ops team members that covers systems, policies, procedures, and core processes
- Degree in Business or equivalent, Data Science, Statistics majors is preferred
- Superb computer skills, including database management
- Excellent analytical, problem-solving, and decision-making skills
- Professional certification, such as Six Sigma, CQE, or CQA (good to have)
- Keen eye for detail and an exce...