Job Description
We’re looking for a skilled BI Development Manager to build and lead a centralised data and reporting platform within a fast-paced BPO environment.
This role is key to driving data‑led decision‑making, improving operational performance, and delivering actionable insights across multiple campaigns and clients.
What You’ll Do Design and implement a central BI data warehouse & reporting platform Drive automation of reporting, dashboards, and data flows Develop operational & client reports (SLA, AHT, CSAT, productivity, adherence) Ensure data governance, accuracy, and standardisation Partner with Ops & Clients to translate data into business insights Lead BI innovation and implement modern tools & best practices Manage and develop a team of BI Developers / Analysts Degree in Information Systems, Computer Science, or related 5–8 years’ experience in BI development / data analytics Advanced SQL (3+ years) Experience in Data Warehousing / ETL / Automation (2+ years) Experi...